Statement on Quality Policy
Quality is the main part in the process of the technical service, operational of the SV Certification. Our culture of quality service is characterized by customer focus and continuous improvement in everything we do:
The delivery of a quality service must be at the center of all SV Certification members. Since it is in the pursuit of quality that we achieve long-term success, our people strive to:
- Meet the needs of customers and exceed their expectations
- Respond quickly and wisely to rapid changes in the business environment and changing customer needs.
- Attract and retain customers by being the best in the class.
To ensure continued success on quality, our direction:
- Maintain an absolute commitment, proactive in the long term for continuous improvement and focused on customer service.
- Understanding the concepts, being familiar with the tools and encouraging the techniques that allow us to fully assist the client in continuously improving everything we do.
- Act as a reference model for quality values
- The SV Certification has established an impartiality committee to ensure strict compliance with the rules established on impartiality and its review.
- The directors, management, staff and subcontractors of SV Certification are fully committed to providing all our customers and potential customers with a service that fully meets their needs.
The certification process ensures that all audits and certification decisions are conducted in accordance with the requirements of the relevant standard. In addition, SV Certification is fully committed to ensuring that it is fully compliant with all SNAS regulations, standards relevant to all regulatory requirements.
SV Certification guarantees professional customer service through the use of trained, experienced and competent control and support personnel.
SV Certification continually seeks to improve the services offered and acts in this way, based on customer feedback, regular internal and external audits, reports, staff reviews, management review meetings and management meetings.
Any customer who feels dissatisfied with any aspect of the service provided by SV Certification is encouraged to put the complaint in writing and will be promptly and thoroughly answered.
Any customer who does not agree with a certification decision has the right of appeal which will be submitted to an independent appeals group, which includes people who are not employees of SV Certification.
In conducting the certification activities, the SV Certification fully understands the importance of ensuring that the certification process and all audits are conducted impartially and that there are no conflicts of interest. To this end, controls were introduced throughout the certification process to identify potential conflicts and an independent impartiality committee was set up to supervise the operations of the SV Certification and in particular the certification process.
Requirements of Personnel and Subcontractors
All information received from or available to SV certification staff, subcontractors or committee members (in any format) received in the performance of audit activities, or during other certification activities, or during any relationship with an organisation for any other reason must be considered as strictly confidential and must not be disclosed to third parties (unless specified in ISO / IEC 17021-1: 2015) without the express authorisation of the organisation or individual concerned. The obligation to keep confidential information will also include any organisation that has a legitimate right to control or inspect SV certification.
Where SV legislation requires the disclosure of confidential information to third parties by law, the customer or the individual concerned, unless regulated by law, must be informed in advance of the information provided.
However, where the organisation is considered to be operating contrary to legal requirements or has operational practices that represent a danger to personnel, customers or the environment, SV certification reserves the right to immediately report such an incident to the competent authority. Any such report will only be made with the permission of a director.
Accesso to Records
All records will be kept in a secure manner, accessible only to authorised personnel via paper-based registers or password-controlled electronic records. Subcontractors will restrict themselves in accessing the information they produce in carrying out an audit. Registrations will be made available only to organisations that can demonstrate a legitimate (and legal) right to view such records and in particular accreditation bodies.
All personnel, subcontractors, directors and committee members must accept the SV certification confidentiality policy and sign a confidentiality agreement. Subcontractors will also sign an agreement that also contains the responsibility to maintain confidentiality.
LIST OF TRAINING COURSES
Lead Auditor course ISO 9001:2015
The course is aimed at consultants and auditors who want to be able to carry out II and III part audits in companies to assess their requirements with respect to their management and quality system.
Lead Auditor auditor course ISO 14001:2015
The course is aimed at consultants and auditors who want to be able to carry out II and III part audits in companies to assess their requirements with respect to their environmental management system.
Lead Auditor course ISO 45001:2018
The course is aimed at consultants and auditors who want to be able to carry out II and III part audits in companies to assess their requirements with respect to their OHS system.
Lead Auditor course ISO IEC 27001:2013
The course is aimed at consultants and auditors who want to be able to carry out II and III part audits in companies to assess their requirements with respect to their IT security system.